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דור לדור

This translation was made automatically and may contain mistakes. The Hebrew version is the official one. Before you rely on any detail, check it on the official website of the responsible office or with a professional.

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Tracking a claim: what each stage means and what to do

A claim to the National Insurance Institute (ביטוח לאומי) goes through several stages. These are general stages that we suggest you follow. They are not official names used by the National Insurance Institute. This way you will know what to do at each stage.

Submitted

You sent your claim. Keep a confirmation of submission or a screenshot. If you sent it by mail, registered mail is better.

  • Keep the confirmation of submission
  • Photograph all the documents you submitted

Being handled

A clerk is checking the claim. You do not need to do anything, but it is worth watching for messages by text, email, and in the personal area on the website.

    Waiting for documents

    The National Insurance Institute asked for something more. This is the stage where it is easiest to lose time. Send the documents quickly, and make sure they are clear.

    • Read exactly what they asked for
    • Send through the website or a branch
    • Keep a confirmation of sending

    Check or assessment

    For the long-term care benefit (גמלת סיעוד), an assessor will come to your home. For the special services benefit (שר"ם), you may be invited to a medical committee. Come with medical documents, and with a family member.

    • Arrange a suitable time
    • Prepare medicines and documents

    A decision was made

    A letter arrives with an approval or a rejection. Read it to the end. If it is an approval, check that the level and the amount look right. If they rejected it, or the level is lower than expected, you can appeal. The deadlines for appeal are written in the decision itself, so keep the letter and act quickly.

    • Check the level and the date the payment starts from
    • If needed, submit an appeal on time

    Paid

    The benefit goes into your bank account. Usually on the 28th of the month. Check that the amount is right and that the account is right.

      What to do when it gets stuck

      If a long time has passed and there is no answer, call *6050 (or *9696 for long-term care), with your ID number and the date you submitted. Write down the name of the representative and the date. You can also contact them through the National Insurance Institute website.

        Stages of handling your claim

        1. Submitted
        2. Being handled
        3. Waiting for documents
        4. Check or assessment
        5. A decision was made
        6. Paid
        National Insurance Institute website (ביטוח לאומי) (opens in a new window)

        The stages here are general tracking stages and not official statuses of the National Insurance Institute. Processing times and appeal deadlines were not checked, so they are not stated. They appear in the decision letter (needs_verification).

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